About Nurture Haus

What is Nurture Haus?

Nurture Haus is a thoughtfully curated children's store focused on Montessori-inspired wooden toys and learning resources. Our products are designed to encourage independent play, creativity, and early development through hands-on exploration.

Where are you based?

We are a New Zealand–based brand, supporting families across NZ with locally curated products and customer support.

Products & Quality

Are your toys Montessori-approved?

Our products are Montessori-inspired, meaning they align with Montessori principles such as open-ended play, skill-building, and natural materials. While not all items are officially Montessori-certified, each product is carefully selected to support meaningful learning and development.

What materials are used in your toys?

Most of our toys are made from:

• Natural wood
• Child-safe, non-toxic, water-based paints

Material details are listed on each product page.

What ages are your toys suitable for?

Our toys are designed for children from around 12 months and up. Each product page includes a recommended age range to help you choose appropriately.

Do the toys contain small parts?

Some toys may include small components and are recommended for older children. Please always check the age recommendation on the product page and supervise play where appropriate.

Orders & Payments

What currency are prices shown in?

All prices on our website are shown in New Zealand Dollars (NZD).

What payment methods do you accept?

We accept secure payments through Shopify, including:

• Credit & debit cards
• Other payment methods supported at checkout

All payments are processed securely.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

Shipping & Delivery

Do you ship across New Zealand?

Yes, we currently ship within New Zealand.

How long does shipping take?

Estimated delivery times vary by product and location. Most orders arrive within the timeframe shown on the product page. Delivery estimates are provided at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on your order and location.

Returns & Refunds

What is your return policy?

If there is an issue with your order (such as receiving a faulty or incorrect item), please contact us and we'll be happy to help. Full details are outlined in our Refund Policy.

What if my item arrives damaged?

If your item arrives damaged, please contact us with photos and order details so we can resolve it promptly.

Safety & Care

Are your toys safe for children?

We prioritise safety and select products made with child-safe materials. However, adult supervision is always recommended, especially for younger children.

How should I care for wooden toys?

• Wipe clean with a dry or slightly damp cloth
• Do not soak in water
• Avoid harsh chemicals

Care instructions may vary slightly by product.

Accounts & Support

Do I need an account to place an order?

No, you can check out as a guest. Creating an account allows you to track orders more easily and save your details for future purchases.

How can I contact you?

You can reach us at:
Email: admin@nurturehaus.co.nz

Or via the Contact Us page on our website.

General

Will you be adding more products?

Yes. We regularly review and expand our collection with new, thoughtfully selected items. You can subscribe to our emails to stay updated.

Do you offer gift options?

Some products make beautiful gifts. At this stage, gift wrapping is not available, but this may be added in the future.